Job Responsibilities • Merchant set up • Provide merchant training • Service and solving customer complaint • Process merchant clearing and settlement • Pos maintenance • Service cardholder, billing and payment • Daily and monthly report to managements • Work with other task provide by managements

1. Planning and implement Credit Card promotion 2. Create new scheme to promote Credit Card 3. Deal with partners to promote Credit Card 4. Evaluation after promotion end 5. Monitor competitors activities and analysis for competitive action plan. 6. Deal with Int'l brands such as Visa/MasterCard. 7. Develop/Enhance POP and its managementDevelop an awareness of AEON Card 8. Budget Control of the section 9. Build loyalty program

• To approved and monitor applications processing data capture for Debit and Credit Card for VISA and UPI. • To check and control card embossing file generated before authorized to emboss the card by compared with report. • To reviewed cardholder maintenance such as suspended/revoked card, Regenerate Cards or PIN, Added/removed account to card, Close Card in case Customer request or dormant Account…etc. being done properly and correctly base on Department’s guidelines, procedures and policy. • CUP reconciliation with settlement bank • Manual Posting Expense/Income for Visa , Cup (issuing, acquiring) • Visa/CUP Onus and Off us transaction posting • Prepare Monthly report for management meeting • Report number of new and reissue Cards to audit department and prepare NB’s C report monthly • Profit lost of ATM acquiring & card issuing • Report Cash loading to ATM and return • Visa Quarterly and IBS Report • To manage stock of cards and propose cards order purchasing. • To review and manage collection • To manage and control dispute of Visa/Master and CUP for both Issuing & Acquiring. • To review and propose annual fee charge/fee waiver to get management approval or endorsement. • Trouble shooting on cardholder/ Branches inquiries and resolve complaints • CBC inquiry and upload report • To monitor /control Monthly cardholders’ statement for payment. • Provide training to branches and or other related department if needs. • Any other task assigned by management

Key Responsibilities: • To approved and monitor applications processing data capture for Debit and Credit Card for VISA and UPI. • To check and control card embossing file generated before authorized to emboss the card by compared with report. • To reviewed cardholder maintenance such as suspended/revoked card, Regenerate Cards or PIN, Added/removed account to card, Close Card in case Customer request or dormant Account…etc. being done properly and correctly base on Department’s guidelines, procedures and policy. • CUP reconciliation with settlement bank • Manual Posting Expense/Income for Visa , Cup (issuing, acquiring) • Visa/CUP Onus and Off us transaction posting • Prepare Monthly report for management meeting • Report number of new and reissue Cards to audit department and prepare NB’s C report monthly • Profit lost of ATM acquiring & card issuing • Report Cash loading to ATM and return • Visa Quarterly and IBS Report • To manage stock of cards and propose cards order purchasing. • To review and manage collection • To manage and control dispute of Visa/Master and CUP for both Issuing & Acquiring. • To review and propose annual fee charge/fee waiver to get management approval or endorsement. • Trouble shooting on cardholder/ Branches inquiries and resolve complaints • CBC inquiry and upload report • To monitor /control Monthly cardholders’ statement for payment. • Provide training to branches and or other related department if needs. • Any other task assigned by management

Unit Manager of Card & e-Payment for Issuing Management position is mainly responsible for driving Card & e-Payment Product/ Services adoption rate through work with sale and marketing teams. He/she is also responsible for managing procedure, Card, ATM performance monitoring, collecting customer feedbacks and related issues from the field and share to related team for improvement. Working Location: Head Office-Phnom Penh Closing Date: 29-December-2020 Duties and Responsibilities: Manage procedure, Card & e-Payment product profitability, growth covering Card, ATM Acquiring & Merchant Payment. Develop strategy for Card acquisition, ATM, merchant recruitment and management. Liaise with international payment companies to explore the new card products and services to feed the market need to increase the non-interest income to the bank. Work with sales and marketing team on sale target and marketing related activities including campaign and promotional for Card, ATM and Merchant related. Manage Card, ATM and e-Payment product development and enhancement projects including project planning, business requirement, and user acceptance test. Develop the necessary material and provide training/refreshment to branches and other related departments existing/new Card, ATM and e-Payment products/services. Perform other tasks as assigned by supervisor.

Location: Head Office-Phnom Penh Report to: Unit Manager of OPD for Operations Control Deadline: 21-July-2020 Duties and Responsibilities: - Develop new tool to prevent/detect error from user. - Daily Check error transactions of tools control by system or any program. - Track, analyze and prepare summary report of key issue on technical error. - Control on the implementation at branch of operation related policies, procedures, manuals, guidelines and process workflow effectively. - Ensure the quality of customer service delivery on account opening and management, client inquiries and complaint, loan file management. - Train on the relevant systems, product features knowledge and best customer service process. - Participate in UAT operations related Testing. - Perform other tasks as assigned by supervisor.